Privacy Policy

A legal disclaimer

At Erebor Mining Solutions (EMS), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.ems-l.com), contact us, or engage with our leasing and advisory services.

Please read this policy carefully. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, job title, and physical address.
Business Information: Details about your mining operations, project requirements, equipment needs, and financial information related to leasing applications.
Technical Information: IP address, browser type, device information, operating system, and browsing behaviour on our website.
Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies (see section 6 below).

2. How We Collect Your Information

We collect information:

Directly from you when you fill out contact forms, request a quote, apply for leasing, or communicate with us.
Automatically through your use of our website.
From third parties, such as business partners, credit reference agencies, or public sources (where lawful).

3. How We Use Your Information

We use your personal information for the following purposes:

To provide leasing, financing, project planning, and consulting services.
To respond to your enquiries and communicate with you.
To process leasing applications and manage client relationships.
To improve our website and services.
For marketing and promotional purposes (with your consent where required).
To comply with legal and regulatory obligations.
To protect our rights, property, and safety.

4. Sharing Your Information

We may share your information with:

Trusted service providers (e.g., financial institutions, logistics partners, IT service providers) who assist us in delivering our services.
Professional advisors (lawyers, accountants, auditors).
Regulatory authorities when required by law.
Business partners in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. International Data Transfers

Since EMS operates across Africa and may work with international partners, your information may be transferred to and processed in countries outside your home country. We ensure appropriate safeguards are in place to protect your data in line with applicable data protection laws (such as POPIA in South Africa and equivalent regulations in other jurisdictions).

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse site traffic, and deliver personalised content. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy (link if you create one).

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Object to or restrict processing.
Withdraw consent at any time.
Data portability (where applicable).

To exercise these rights, please contact us using the details below.

9. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

10. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.